hgnice Privacy Policy

hgnice ("hgnice", "we", "us", "our") is committed to protecting the personal data of every player who uses the hgnice platform at hgnice.im. This Privacy Policy ("Policy") describes in clear terms what personal information we collect from you, how and why we use it, with whom we may share it, how long we retain it, and what rights you have in relation to your data.

By registering an account with hgnice or by using any part of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the hgnice platform.

This Policy applies to all personal data collected through the hgnice website, mobile-optimised site, customer support channels, and any other services operated by hgnice. It should be read alongside our Terms & Conditions and our Responsible Gaming policy.

hgnice may update this Privacy Policy periodically. When material changes are made, we will post the revised Policy on this page with an updated effective date. We encourage you to review this page regularly. Your continued use of the hgnice platform following any update constitutes your acceptance of the revised Policy.

1.1 Information You Provide Directly. When you register an account, use our Services, or contact our support team, hgnice may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, nationality, and national identity card number or passport number (required for KYC verification).
• Contact data: email address, mobile phone number, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal).
• Account credentials: username and encrypted password.
• Financial data: bKash wallet number, Nagad account, Rocket account, Upay details, or bank account information used for deposits and withdrawals. hgnice does not store full payment card numbers.
• Verification documents: scanned or photographed copies of identity documents submitted during the KYC process.
• Communications data: the content of messages, emails, and support tickets you send to hgnice.

1.2 Information Collected Automatically. When you access or use hgnice.im, we automatically collect certain technical data, including:

• IP address and approximate geographic location.
• Device type, operating system, browser type and version.
• Pages visited, time spent on pages, and click-path data (via cookies and similar technologies).
• Session timestamps, login history, and transaction logs.
• Game activity logs, including games played, bets placed, and outcomes.

1.3 Information from Third Parties. hgnice may receive personal data about you from third-party identity verification providers, payment processors (including bKash, Nagad, and Rocket), fraud prevention services, and game providers such as Pragmatic Play, Evolution Gaming, and Spribe, where this is necessary to operate the Services.

3.1 What Are Cookies. Cookies are small text files placed on your device when you visit hgnice.im. They allow the platform to remember your preferences, keep you logged in between sessions, and collect analytical data to improve the site.

3.2 Types of Cookies We Use. hgnice uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These enable you to log in to your account, navigate the site, and use core features. They cannot be disabled.
• Analytical cookies: Used to understand how players interact with hgnice.im, which pages are visited most, and where users drop off. This data is aggregated and anonymous.
• Functional cookies: Used to remember your preferences such as language settings and game history to personalise your experience.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These may be set by hgnice or by trusted third-party partners.

3.3 Managing Cookies. You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hgnice platform. For full cookie control, refer to the help section of your browser.

5.1 Retention Period. hgnice retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to meet our legal, accounting, and compliance obligations. In practice, this means:

• Account and identity data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years in accordance with financial record-keeping best practices.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing preference records are retained until you withdraw consent or close your account.

5.2 Secure Deletion. When personal data is no longer required and the applicable retention period has elapsed, hgnice will securely delete or anonymise that data so that it can no longer be attributed to you as an individual.

As a user of the hgnice platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered username.

• Right of access: You may request a copy of the personal data hgnice holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request the deletion of your personal data, subject to our legal retention obligations. Where we are required by law to retain certain data, we will inform you of this.
• Right to restrict processing: You may request that we limit the ways in which we use your data in certain circumstances, for example where you contest the accuracy of the data.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where hgnice processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other types of processing where hgnice relies on a legitimate interest as the legal basis.

hgnice will respond to all valid privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

7.1 Technical Safeguards. hgnice implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security testing of the hgnice platform.

7.2 Password Security. Your hgnice account password is stored in a hashed format and is never visible to hgnice staff. You are responsible for keeping your login credentials confidential and choosing a strong, unique password. hgnice will never ask for your password via email, SMS, or any other communication channel.

7.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hgnice will notify affected players without undue delay using the contact details held on file. We will also take immediate steps to contain the breach and mitigate its impact.

7.4 Limitations. While hgnice takes data security seriously, no system connected to the internet can be guaranteed to be completely secure. You acknowledge that you transmit data to hgnice at your own risk and that hgnice cannot warrant absolute security of your personal information.

The hgnice platform is strictly intended for individuals aged 21 years or above. hgnice does not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not attempt to register an account or use the Services in any way.

If hgnice becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered with hgnice using false information, please notify us at [email protected] so that we can investigate and take appropriate action.

hgnice reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will make reasonable efforts to notify you directly, for example by sending an email to your registered address or displaying a notice within your hgnice account.

Your continued use of the hgnice platform after any changes to this Privacy Policy take effect will constitute your acceptance of those changes. If you do not accept the revised Policy, you must discontinue use of the Services and may request account closure by contacting [email protected].