Responsible Gaming at hgnice

hgnice is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe gaming should always remain fun — never a source of financial or emotional harm.

Our Commitment to You

At hgnice, we genuinely care about the well-being of every player who uses our platform. Gambling is meant to be entertainment — a recreational activity enjoyed responsibly alongside the rest of life. When it stops being that, it becomes a problem, and we take that seriously.

We have designed a range of practical tools that give you full control over your gaming activity. Whether you want to set a daily deposit limit, take a short break, or permanently exclude yourself from hgnice, these tools are available to you at any time — no questions asked and no waiting period for the most urgent options.

Our responsible gaming framework applies to every player across Bangladesh, whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh. If you ever feel that your gambling is no longer under control, please use the tools on this page or contact our support team immediately at [email protected].

Remember: hgnice is entertainment. Set your limits before you start playing, stick to a budget you can comfortably afford to lose, and take regular breaks. The games will always be here — your financial and mental health come first.

Responsible Gaming Tools

Deposit Limits Set a daily, weekly, or monthly deposit cap in BDT (৳) to keep your spending within a budget you are comfortable with. Once a limit is active, hgnice will not allow deposits beyond that threshold during the chosen period. Increases to limits take 24 hours to apply; reductions take effect immediately.

Time-Out (Short Break) Need a breather? Activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, deposit, or place bets. The break gives you space to reassess without fully closing your account.

Self-Exclusion If you feel gambling is becoming a serious problem, self-exclusion allows you to close your hgnice account for a minimum of six months, or permanently. During exclusion, your account is locked, all active bonuses are forfeited, and you will not receive any marketing communications from hgnice.

Session Reminders hgnice can send you a notification after you have been playing continuously for a set period — for example, every 60 minutes. These gentle reminders encourage you to step away, take a break, and return refreshed, rather than playing for extended uninterrupted sessions.

Reality Check Notifications At intervals you choose, hgnice will display a summary showing how long you have been playing, your net win or loss during the session, and a prompt to continue or take a break. Staying informed about your session helps you make better decisions in the moment.

Transaction History Every deposit, withdrawal, and bet you place on hgnice is logged and accessible in your account history at any time. Reviewing your transaction record regularly helps you stay aware of your spending and identify patterns before they become habits.

At a Glance

Loss Limits

Cap how much you can lose per day, week, or month in ৳.

Time Limits

Set a maximum daily playing time and receive alerts when you approach it.

Cool-Off Period

Pause your account for 1–30 days any time you feel you need distance.

Permanent Closure

Request permanent account closure — irreversible and processed within 24 hours.

How to Activate a Limit or Self-Exclusion

Log In to Your hgnice Account Visit hgnice.im and log in using your registered username and password. All responsible gaming tools are accessible from within your account dashboard.

Navigate to Account Settings From the main menu, go to Account Settings and select the "Responsible Gaming" section. You will find all available tools clearly listed here.

Choose Your Preferred Tool Select the tool that best matches your need — deposit limit, loss limit, time limit, time-out, or self-exclusion — and follow the on-screen steps to configure it.

Confirm Your Choice You will receive a confirmation email to your registered address once the tool is active. Restrictions take effect immediately for protective measures (reductions, exclusions) or within 24 hours for limit increases.

Contact Support if You Need Help If you cannot access your account or need urgent assistance activating a self-exclusion, email [email protected] directly. Our team is available 24/7 and will process urgent requests as a priority.

Recognising Problem Gambling

Problem gambling can develop gradually. The following signs may indicate that gambling has moved beyond recreation and is starting to cause harm. If you recognise several of these in yourself or someone you know, please seek help promptly.

Chasing losses — Placing larger bets or gambling for longer in an attempt to win back money you have already lost.

Spending beyond your means — Gambling with money intended for rent, food, utilities, or other essential expenses.

Borrowing money to gamble — Taking loans from friends, family, or financial institutions specifically to fund gambling sessions.

Inability to stop — Feeling unable to stop gambling even when you want to, or feeling restless and irritable when you try to reduce the time you spend playing.

Neglecting responsibilities — Missing work, study, family commitments, or social obligations because of time spent gambling or recovering from losses.

Secrecy about gambling — Hiding your gambling activity or the amount of money involved from family members or close friends.

Gambling as an escape — Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties.

You are not alone. If any of the above warning signs apply to you, please reach out to our support team at [email protected] or activate self-exclusion from your account settings right away. Taking action early makes a significant difference.

Protecting Minors

hgnice enforces a strict minimum age requirement of 21 years. All new registrations require age verification, and hgnice reserves the right to request documentary proof of age at any stage. Any account found to belong to a person under 21 will be immediately suspended and all funds will be returned in accordance with our Terms & Conditions.

If you share a device with minors, we strongly encourage you to use parental control software to prevent access to gambling websites. Log out of your hgnice account after each session and never save your login credentials on a shared device.

Parents and guardians in Bangladesh can use free parental control tools available on Android and iOS devices to restrict access to gambling content on family-shared phones and tablets. Keeping gambling activity away from minors is a shared responsibility that hgnice takes seriously.

Getting Help and Support

If you believe your gambling is becoming a problem, the most important step is to reach out — and hgnice is here to help you do exactly that. Our dedicated responsible gaming team is available around the clock and will respond to all requests with discretion, empathy, and urgency.

For immediate assistance with activating self-exclusion or account closure, email us at [email protected] with the subject line "Responsible Gaming – Urgent". Our team will prioritise your request and confirm the action within a few hours.

hgnice also encourages players who are struggling with problem gambling to speak to a trusted family member or close friend. Talking openly about the issue is often the first and most effective step toward regaining control.

hgnice Responsible Gaming Support — Available 24 hours a day, 7 days a week. Contact us at [email protected] and include "Responsible Gaming" in the subject line for prioritised handling of your request.

Tips for Playing Responsibly

Set a Budget Before You Start Decide in advance how much money you are comfortable spending during a session and treat it as the cost of entertainment — not an investment. Once your budget is used, stop playing regardless of the outcome.

Limit Your Playing Time Extended sessions can cloud judgment and lead to impulsive decisions. Set a time limit for each session — for example, one hour — and use hgnice's built-in session reminder to help you stick to it.

Never Gamble When Emotional Avoid playing when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of chasing losses or making bets you would normally avoid.

Ready to Play Responsibly?

Set your limits, know your boundaries, and enjoy hgnice's cricket betting, live casino, and slots — safely. 21+ only. Play for fun, not to chase losses.